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Terms and Conditions – Ego Games Casino

By accessing or using any component of the Ego Games site, including any of its sub-domains or mobile applications (collectively, the “Website”), as well as by registering an account, you confirm that you have read all policies and agree to abide by these Terms.

Ego Games is operated by an authorized company under applicable laws and licensing frameworks.

References to “you,” “your,” “customer,” “user,” or “player” designate any individual who engages with the Website and/or uses its services, whether or not that individual has completed registration.

References to “games” include, but are not limited to, Casino, Live Casino, Sportsbook, card games, and any additional options that may be introduced or removed at our discretion.

Your Account

Legal Requirements

When opening an account (“Account”), you confirm that you meet the legal age required in your jurisdiction (at least 18 or the age of majority where you live). It is solely your responsibility to determine whether online gambling is lawful under your local legislation.

Users who reside in certain jurisdictions may not register or use our services due to legal or regulatory restrictions.

Registration of Account

To place bets on the Ego Games website you must register an account and provide valid, accurate, and complete information.

Do not share your login credentials with anyone. You are responsible for maintaining their confidentiality. We will never ask you to disclose your password. We are not liable for misuse arising from third-party access caused by your actions or inactions.

Account Issues

If you suspect your password has been compromised, that someone else is misusing your private information, or you suspect cheating or collusion by another user, you must notify us immediately.

We retain the right to invalidate a wager or transaction if, in our view, one or more of the following situations occur:

  1. The account holder or associates have the means to unduly impact an event’s outcome.
  2. The account holder or associates are actively circumventing any Website rules.
  3. The event outcome has been affected by unlawful acts.
  4. The odds were substantially altered due to a public announcement concerning the event.
  5. A bet was accepted while the Website was experiencing technical malfunctions.
  6. The bet was accepted based on an inadvertent error (human or technical).

If your Account is closed or suspended for any reason, we may close any additional accounts you open thereafter and nullify related transactions, bets, or bonus activities.

Two-factor authentication (2FA) is available to help safeguard your Account. You remain responsible for the confidentiality of your credentials.

Declarations and Warranties by Registering

By opening an Account, you confirm and warrant that:

You meet the minimum age requirement in your jurisdiction and are legally allowed to use the Website.
Your involvement in our games is for personal entertainment, not professional or commercial gains.
You participate on your own behalf, not on behalf of another person.
You are not based in any prohibited jurisdiction applicable to our services.
All information you provide is truthful, complete, and up to date.
You assume full responsibility for any applicable taxes.
Any funds used for deposits do not originate from illegal sources.
You recognize the potential for financial loss in gambling activities.
You will refrain from cheating, colluding, using forbidden software or methods to gain advantage. We may void your Account or wagers if such misconduct is suspected.
Payment methods used to deposit or withdraw must belong to you and be valid.
Any software made accessible through the Website is owned or licensed by Ego Games or a third party; you will not infringe these intellectual property rights.
You will treat fellow participants and Ego Games staff courteously, avoiding rude or offensive remarks in chat or other channels.

Multi Accounts

You may register only one Account with the Website.

A single household, IP address, or device is permitted to have only one Account unless expressly approved by us. If multiple people share the same residence, each individual must inform us about this before registering separate accounts.

If we find that you have opened multiple accounts, we may close or block all such accounts at our discretion. Any bets made from these accounts may be deemed null and void, and any potential winnings forfeited.

Payouts

Once the outcome of a wager has been established, any corresponding winnings will be credited to your Account balance.

If winnings are mistakenly credited to your Account due to human or technical error, those funds remain our property and may be reclaimed.

As a standard security measure, we may verify your identity (KYC). We also review transactions to mitigate risks such as money laundering, in accordance with applicable requirements.

Deposits and Bets

To place real-money wagers, deposit funds using any payment methods indicated on the “Deposit” page (e.g., cards, e-wallets, bank transfer; availability may vary by region).

We process payments in multiple currencies. If your transaction currency differs from your Account currency, it may be converted and you are responsible for any related fees.

We may request verification documents upon deposit at our discretion. We do not extend credit for using our services.

By depositing funds, you confirm you will not dispute or reverse approved transactions to evade valid obligations.

As part of AML practices, you may be required to meet minimum wagering of deposited funds (e.g., 1x of the deposit) before withdrawal. Any bonus wagering requirements must also be fulfilled.

Deposits made by third parties (someone other than the registered account holder) are prohibited. Such deposits may be returned to the rightful owner; any associated winnings may be forfeited and applicable charges deducted.

Withdrawals

For the first withdrawal, you may be asked to submit identification documents (e.g., government-issued ID, proof of address, proof of payment method ownership). Requirements can differ by payment channel.

We may revise maximum or minimum withdrawal limits per transaction at our discretion. Pending wagering requirements must be completed before a withdrawal is approved.

You cannot withdraw bonus funds or amounts tied to incomplete games. Withdrawal requests are typically processed within a reasonable timeframe; delays may occur due to verification, holidays, or specific payment methods.

You cannot withdraw more than your available Account balance. If a pending withdrawal is canceled, the funds return to your Account. We bear no responsibility for losses incurred after cancellation if you continue to gamble with those funds.

High-value wins may, at our discretion, be paid in installments pursuant to our payout policy and applicable limits.

Account Closure

You may close your Ego Games Account at any time.

Any pending refund is subject to an appropriate withdrawal method at our discretion.

We reserve the right to suspend or terminate your Account and return any remaining balance (less any applicable fees) at our sole discretion. Promotional or bonus funds may be removed if unused within their validity period.

We can refuse a withdrawal if there is suspicion of fraud or breach of these Terms. Accounts may be suspended pending investigation.

We regularly review accounts. If we determine that a user is abusing promotions or bonuses, we may remove credits/bonuses/winnings and suspend the Account.

Crashed and Aborted Games

Criminal Activity
If we identify irregular or potentially illegal behavior (e.g., fraud, money laundering), we may suspend or close relevant Accounts and report incidents to authorities. Balances, including deposits and winnings, may be frozen or forfeited in accordance with applicable law.

Collusion and Cheating
We may deactivate any Account—and seize balances—if we detect unauthorized cooperation between players or other prohibited conduct (e.g., chip dumping, multi-accounting).

Fraudulent Conduct
Using VPNs/proxies to evade restrictions, placing bets on behalf of third parties, or similar deceptive actions may result in immediate suspension and forfeiture of balances, and may be reported to relevant authorities and financial institutions.

Live Chat

We may offer an interactive chat feature. Chats are moderated and may be monitored/recorded. The feature is intended for recreational communication and subject to these rules:

You must not post statements containing explicit/offensive language or hate speech.
You must not harass, defame, or insult other users or staff.
Promoting/advertising third-party services in chat is not allowed.
You must not make intentionally harmful or untrue claims about us.
Using chat for collusion or dishonest behavior is prohibited and may be reported.

Breaches can lead to removal from chat or Account closure, with any remaining balance (less fees/liabilities) returned at our discretion.

Liability

We do not accept liability for technical problems, interruptions, or downtime, nor for losses arising from such disruptions.

We are not responsible for damages or losses allegedly resulting from use or misuse of the Website, including data corruption, line failures, or misuse of software/content.

If a system glitch occurs, bets placed during the malfunction are void. If a game is interrupted due to system failure, any wagered amount may be returned to your balance.

Complaints

If you have a concern or complaint, contact our support at [support@ego.games] or via live chat.

We strive to address issues promptly, though resolution times may vary.

If you dispute a transaction, contact us with details. We will review and finalize the inquiry; our decision will be binding subject to applicable law and your statutory rights.

Agreement and Advisability

These Terms—together with the Privacy Policy, Cookies Policy, Bonus/Promotional Terms, and other notices posted on the Website—constitute the complete agreement between you and Ego Games, superseding prior understandings.

A printed or electronic copy of these Terms or any notices will be admissible in proceedings to the same extent as other business records.

If any provision is deemed invalid, the remaining provisions continue in full force.

In case of discrepancies between translated versions, the English version prevails.

These Terms are governed by applicable laws and any disputes are subject to the jurisdiction specified by our governing policy or as otherwise required by law.

Copyright

Ego Games and associated logos are owned by their respective rights holders. Unauthorized use may result in legal action.

The official Website address is [https://ego.games/]. Use of our marks or deep-linking to the Website may require prior written consent.

Ego Games owns or rightfully licenses the technology and software used in connection with the Website. You agree not to use automated/manual tools to scrape or harvest content without permission.

Bonus Terms and Conditions

From time to time, we may offer bonuses or promotions with specific rules (“Promotional Terms”). These must be read alongside these Terms. By joining a promotion, you accept both these Terms and the relevant Promotional Terms.

If a promotion does not include distinct Promotional Terms, these Terms apply.

Each rule stands independently; if one rule is unenforceable, the remainder still applies.

Our decisions regarding promotional eligibility and compliance are final, subject to applicable law.

We may end or change a promotion at our discretion and disqualify users who breach conditions. We may remove bonuses, loyalty points, prizes, or credits derived from a promotion and correct obvious errors.

We may use email, SMS, chat, social media, push notifications, or in-app alerts to inform you about promotions. We are not liable for inaccuracies caused by technical/human error or device/Website issues.

Bonuses and Bonus Funds

We may offer free spins, free bets, deposit matches, or cashback. Such benefits are typically categorized as “bonus funds” and may carry wagering requirements.
Bonus Rules

Wagering Requirements

Free Spins
When free spins are awarded, winnings typically convert to bonus funds. Any wagering tied to those funds must be met before withdrawing.

Gambling With Responsibility

Ego Games supports responsible play. While most users gamble for entertainment, gambling can become problematic. We recommend:

Self-Exclusion

If you suspect a gambling problem, you may request self-exclusion for a period between six (6) months and five (5) years. During self-exclusion, you cannot open new accounts; attempting to do so breaches these Terms. To activate this option, contact support.

You can find additional resources here:

Other Terms

Translated versions of these Terms are provided for convenience only; the English version prevails in case of conflict.